Privacy Policy
Last Updated: 11 December 2025
At Kent Coast Fire & Security Ltd (“we”, “us” or “our”), protecting your privacy and personal information is a priority. This Privacy Notice explains how we collect, use, share and safeguard the personal data you provide when you interact with our website and services. It also explains your rights in relation to your data.
This policy applies to all individuals who visit our website, request a quote, make an enquiry, or receive our services. By using our website or engaging with us, you agree to the practices described in this privacy notice.
Who We Are
We are Kent Coast Fire & Security Ltd, registered in the United Kingdom under company number 14337515, with our registered address at 39 Butterfly Avenue, Herne Bay, Kent, England, CT6 7GS. We act as the data controller, meaning we determine how and why your personal information is used.
Information We Collect
We collect personal information that is necessary for us to provide and manage our services, fulfil your requests, and comply with legal obligations. The types of data we may collect include:
- Your name and contact details (such as email address, postal address, telephone number)
- Details of your property or security requirements
- Payment or billing information where applicable
- Information you provide when enquiring about or arranging services
- Any other information you choose to share with us in support of a service request or contract
How We Use Your Information
We use the personal information you provide to:
- Carry out the services you request from us
- Provide quotes, surveys, installations, maintenance or monitoring services
- Respond to enquiries, complaints or feedback
- Provide you with relevant information about our products and services
- Meet our regulatory and contractual obligations
Sharing Your Data
We will not share your personal data with external parties except where necessary, including:
- To comply with legal requirements or to defend our legal rights
- With trusted third parties who assist with business operations (e.g., payment processors, monitoring centres, sub-contractors) who are obligated to protect your data
- In the event of a business reorganisation, sale or merger
We will always ensure that third parties process your data only in ways that are compatible with this privacy notice.
Storage and Transfer of Information
Your personal data is stored securely and processed within the European Economic Area (EEA) unless required otherwise by law or with your consent. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.
Data Security
We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or alteration. This includes limiting access to data only to employees or authorised service providers who need it to perform their roles.
Cookies
There are no computer cookies used on this web site.
Links to Other Websites
Our website may contain links to third-party sites. This privacy notice does not apply to those websites, and we are not responsible for their privacy practices. You should review their policies before providing any personal information.
Your Legal Rights
Under applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate or incomplete data
- Request deletion of your personal data where there is no lawful reason to retain it
- Object to or restrict processing of your personal data
- Request the transfer of your data to another controller
To exercise any of these rights, please contact us using the details below.
Complaints
If you have concerns about how we are processing your data, please contact us. If we cannot resolve your concern, you may lodge a complaint with the relevant supervisory authority.
Policy Updates
We may revise this privacy notice from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Notice or how we use your personal information, please contact us:
Email: info@kc-fs.co.uk
Phone: 01843 278227
Address: 39 Butterfly Avenue, Herne Bay, Kent, England, CT6 7GS